Commitments

CyrusOne’s Commitment to Customers

At CyrusOne, we combine global data center leadership with personalized customer service. Each organization we serve receives dedicated support from specialized teams who understand their unique business requirements. Our service model ensures responsive, high-quality support across all interactionsfrom initial planning through to daily operations. 

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Service Excellence Through Expertise

Through extensive training programs and continuous development, our teams maintain deep expertise in data center operations while delivering the attentive service our clients expect. This commitment to operational excellence and client support has established us as a trusted partner for organizations worldwide.

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Global Solutions and Technologies

At CyrusOne, we implement industry-leading data center technologies to address complex enterprise challenges. Our solutions provide the flexibility, scalability, and reliability required by hyperscale operations, large-scale enterprise organizations, and rapidly growing businesses. Through continuous innovation and infrastructure optimization, we deliver sustainable, high-availability solutions that drive business success. Our technology framework supports diverse client requirements while maintaining industry-leading security and performance standards.

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Core Values

CyrusOne’s core values drive our teams to deliver consistent service quality across our global operations, ensuring each client receives the expertise and attention needed for success. This dedication to excellence has established us as a trusted partner in mission-critical data center operations.

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Communication & Collaboration

At CyrusOne, we maintain transparent, proactive communication across all service areas. Our structured communication protocols cover infrastructure updates, performance metrics, compliance reporting, and operational changes. Through systematic updates and dedicated channels, clients receive timely information about their facilities, services, and support requirements. This collaborative approach ensures alignment between our solutions and client objectives while maintaining operational transparency.

Commitments

CyrusOne Customer Portal

The CyrusOne Customer Portal is a secure, enterprise-grade platform that streamlines your data center service management. Access and manage your infrastructure from any device, submit service requests, handle physical security access, and receive real-time notifications about incidents and changes. With advanced authentication and role-based access controls, you can safely manage tickets, download compliance documents, and submit orders for power whips, cross-connects, cabinets, and more.

WE'RE HERE TO HELP

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United States - Global Service Desk (24/7/365)

US (Direct): 469-289-2197

US: 1-866-297-8766

Managed Services:
1-888-HOST981 (1-888-467-8981)

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International - Global Service Desk (24/7/365)

DE: +49 (69) 5899 6610

ES: +34 (91) 410 2283

FR: +33 (1) 8919 5987

IE: +353 (1) 264 8844

NL: +31 (20) 899 0895

UK: +44 (20) 4519 9400

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Need to Contact Customer Support?

Account Management:
accountmanagement@cyrusone.com

Billing & Invoicing:
invoicing@cyrusone.com

Global Service Desk:
CustomerService@cyrusone.com or call 855-564-3198.

Build-to-Suit

CyrusOne specializes in built-to-suit data center solutions tailored to customer specifications, delivering innovative design and rapid deployments for large- scale IT needs.

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WE'RE HERE TO HELP

United States - Global Service Desk (24/7/365)

International - Global Service Desk (24/7/365)

Need to Contact Customer Support?