Effective Date: March 21, 2019.
With respect to personal information that CyrusOne may process on behalf of its customers, CyrusOne shall process such personal information only for the purpose of providing services as directed by the customer.
What Do We Collect and Where?
Information You Provide to Us
We collect information you provide directly to us via the Service. For example, we collect information when you use or register for our Service, make a purchase, request information from us, participate in contests or surveys, apply for a job, or register for one of our training courses or events through the Service.
The information we collect may include Personal Information. “Personal Information” is information such as your first and last name, phone number, mailing address, e-mail address product and service selections, orders, and other information that can be used to identify you individually (whether alone or in combination). If you apply for employment opportunities, we may collect, for example, information regarding your work experience, educational background, or other details relevant to the job you’re seeking. You may choose to voluntarily submit certain other information to us through the Service, including Personal Information, but you are solely responsible for your own Personal Information in instances where we have not collected such information or requested that you submit such information to us.
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.
Information We Collect Automatically
The methods that we and our Service Providers may use to collect Usage Information include:
- Log Information: We collect information about your use of our Service, such as IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and store it in log files.
- Cookies A cookie is a unique alphanumeric identifier that is stored on a user’s device and used to help us identify the number of unique visitors to our website, whether or not the visitor is a repeat visitor and the source of the visits. If a user rejects the cookie they may still use our site; however, the user may be limited to the access of some areas within our website.
- Web Beacons (“Tracking Pixels”) Web beacons are small graphic images, also known as “Internet tags” or “clear gifs,” embedded in web pages and e-mail messages. Web beacons may be used to count the number of visitors to our Service, to monitor how users navigate the Service, and to count how many particular articles or links were actually viewed.
- Embedded Scripts An embedded script is programming code designed to collect information about your interactions with the Service. It is temporarily downloaded onto your computer from our web server or a third party with whom we work, is active only while you are connected to the Service, and deleted or deactivated thereafter.
We are giving you notice of the Tracking Technologies and your choices regarding them explained below in the “Choices: Tracking and Communications Options” section below, so that your consent to encountering them is meaningfully informed.
Information from Other Sources
What Do We Use This Information For?
- Facilitate, manage, personalize and improve your online experience;
- Transact with you, respond to your comments, questions and requests, provide customer service, send you informational notices, and contact you if we need to obtain or provide additional information;
- Conduct research and analysis, including focus groups and surveys;
- Process job applications received through the Careers page;
- Prevent and address fraud, breach of policies or terms and threats or harm; and
- Send you advertisements and communicate with you regarding our and third party products, services, offers, promotions, rewards and events we think you may be interested in (for information about how to manage these communications, see “Choices: Tracking and Communications Options”).
How and To Whom Do We Disclose This Information?
Your information, including Personal Information and Usage Information, may be disclosed to our agents, vendors, consultants, marketing service providers, and other service providers (collectively “Service Providers”) who perform functions on our behalf. These Service Providers are prohibited from using your Personal Information for any purpose other than to provide this assistance, although we may permit them to use aggregate information for other purposes. We may also share information about you with our Service Providers as follows:
- To comply with the law, law enforcement or other legal process, and except as prohibited by applicable law, in response to a government request;
- To protect the rights, property, life, health, security and safety of us, the Service or any third party;
- With our affiliates for internal business purposes;
- E-mail addresses which have requested no further contact will be placed on a suppression list that may be accessed by other organizations to maintain suppression of such addresses in their mailings as well as ours; and
- In connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another company.
Without limiting the foregoing, in our sole discretion, we may share aggregated information which does not directly identify you with third parties or affiliates for any purpose. We do not sell your Personal Information to third parties.
Please note that by using our Service you agree to share your Personal Information and Usage Information, as described in this section.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@CyrusOne.com.
Sweepstakes, Contests, and Promotions
We may offer sweepstakes, contests, and other promotions (each, a “Promotion”) jointly sponsored or offered by third parties that may require submitting Personal Information. If you voluntarily choose to enter a Promotion, your Personal Information may be disclosed to third parties for administrative purposes and as required by law (e.g., on a winners list). By entering, you are agreeing to the official rules that govern that Promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials.
Third Party Services
We may provide links to third-party websites for your convenience and information to websites, locations, platforms, or services operated by third parties (“Third Party Service(s)”). These Third Party Services may use their own cookies, web beacons and other Tracking Technology to independently collect information about you and may solicit Personal Information from you.
Advertising, Analytics Services, and Online Tracking
In addition, we may serve ads on third party services that are targeted to reach people on those services that are also identified on one of more of our data bases (“Matched List Ads”). This is done by matching common factors between our data bases and the data bases of third party operators. For instance, we may use such ad services offered by Facebook or Twitter. If we use Facebook to serve Matched List Ads on Facebook services, you should be able to hover over the box in the right corner of such a Facebook ad and find out how to opt-out with us from such list. If you opt-out from our Facebook Matched List Ads, we will remove the matching Personal Information from that list, however, this will not take effect immediately and if you have multiple e-mails or other accounts you may have to opt-out separately for each one. If we use Twitter Matched List Ads, you should be able to opt-out through your account settings on Twitter. If you opt-out from our Twitter Matched Use Ads, you will be removed from that list, however, this will not take effect immediately and if you have multiple e-mails or other accounts you may have to opt-out separately for each one. We are not responsible for such Third Party Services’ failure to comply with your or our opt-out instructions or to provide us notice of your opt-out elections, and they may change their options without notice to us or you.
Some information about your browsing of the Service and certain Third Party Services may be collected across time and services and shared with third parties to deliver ads and/or other content to you on the Service and certain Third Party Services. We may receive information about Third Party Services that you have visited and use it for marketing purposes—a practice sometimes termed “(re)-targeting,” “interest-based advertising,” and “online behavioral advertising.”
We are not responsible for third parties or Third Party Services associated with advertising and analytics services, and related tracking activities. Consult their privacy policies and notices for information on their practices and see “Choices: Tracking and Communications Options” below regarding certain choices some of them may offer you.
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” visit http://www.allaboutdnt.com.
The Service is not directed to children, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have received personal information from a user under the age of 13, we will delete the information.
CyrusOne is committed to industry best practice approaches concerning security. We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We use various security measures to protect the information we collect including firewalls and access controls. We store information you provide to us on a computer system located in a controlled facility with limited access. Visitor information is accessible only by CyrusOne employees, contractors and agents on a need-to-know basis and who have entered into and are bound by a confidentiality and non-disclosure agreement with CyrusOne. Nevertheless, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through our Service.
EU-U.S. Privacy Shield Framework
CyrusOne complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred to the United States from the European Union. Please click here to view our EU Privacy Notice.
Data Rights and Retention
Right to Access Your Personal Information
Upon request, CyrusOne will provide data subjects with information about whether we hold their personal information. If you believe that personal information we have about you is incorrect or has been used inappropriately, please contact us at privacy@CyrusOne.com and we will take steps to correct or delete the information, or restrict its use, as appropriate. We will respond to requests of this nature within a reasonable timeframe.
CyrusOne acknowledges that data subjects have the right to access personal information maintained by data controllers. Please note that CyrusOne has no direct relationship with the individuals whose personal information may be processed by its customers. An individual who seeks access to, or who seeks to correct, amend, or delete personal information processed by, a CyrusOne customer should direct such queries to the relevant CyrusOne customer (the data controller). If requested to remove personal information that CyrusOne controls, we will respond within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to change any information regarding your account or request that we no longer use your information to provide you services contact us at privacy@CyrusOne.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We retain personal information we process on behalf of our customers for as long as needed to provide services to our customers or to otherwise fulfill the purpose(s) for which the personal information was originally collected. In addition, CyrusOne retains personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Personal information we collect is relevant for the purposes for which it is to be used. CyrusOne takes reasonable steps to help ensure that data is reliable for its intended use, accurate, complete and current.
Choices: Tracking and Communications Options
Tracking Technologies Generally
Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options so you may need to set them separately. Please be aware that if you disable or remove cookies some parts of our Service may not work and that when you revisit our Service your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
Analytics and Interest-Based Advertising
Certain companies may participate in the Digital Advertising Alliance (DAA) AdChoices Program and may display an Advertising Option Icon for interest-based ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com and EU data subjects may click here for further information.
In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative (NAI). NAI has developed a tool that allows consumers to opt-out of certain targeted advertising delivered by NAI members’ ad networks. To learn more about opting out of targeted advertising or to use the NAI tool, visit http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt-out of certain kinds of targeted advertising, you will continue to receive non-targeted ads. We are not responsible for effectiveness of, or compliance with, any third parties’ opt-out options or programs or the accuracy of their statements regarding their programs. However, we support the ad industry’s 2009 Self-Regulatory Principles for Online Behavioral Advertising and expect that ad networks we directly engage to serve you interest-based ads will do so as well, though we cannot guaranty their compliance.
You can opt-out of receiving promotional e-mails from us at any time by following the instructions as provided in e-mails to click on the unsubscribe link or sending an e-mail to unsubscribe@CyrusOne.com with the following subject line: “Please remove me from all e-mail lists”. Please note that your opt-out is limited to the e-mail address used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscriptions may continue. Even if you opt-out of receiving promotional communications, we may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or our ongoing business relations.
As with e-mails, even if you opt-out of receiving promotional communications, we may continue to send you non-promotional push notifications, such as those about your use of the applications or our ongoing business relations.
Your California Privacy Rights
California’s “Shine the Light” law permits customers in California to request certain details about how certain types of their information are shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under this law, a business must either provide California customers certain information upon request or permit California customers to opt-in to, or opt-out of, this type of sharing.
We do not share Personal Information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. If you are a California resident, you may request information about our compliance with this law by contacting us at privacy@CyrusOne.com or by sending a letter Privacy Compliance Officer, CyrusOne LLC, 2101 Cedar Springs Road, Suite 900 Dallas, Texas 75201. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this e-mail address or mail address.
Inquiries or Complaints
If you have an unresolved privacy or data use concern that we have not resolved to your satisfaction, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Email our Privacy Compliance Officer at:
Or, write us at:
Attention: Data Protection Inquiry
2101 Cedar Springs Rd, Suite 900
Dallas, Texas 75201, USA