CyrusOne's Commitment to Service & Satisfaction

High-Touch Customer Support

We’re a large, high-touch and deep-relationship-focused company. Treating our clients like small companies, we take pride in our work and care about your business as if it were our own. We pledge to provide all customers with exceptional service that builds superior satisfaction and long-lasting relationships. Each of our clients is served by a dedicated and responsive support team that receives extensive and ongoing training as part of our service commitment. Operations support is always available and there to serve our customers’ needs.

Best-in-Class Technology

Give us your most demanding challenges. Employing industry best practices and leveraging the most advanced technologies, CyrusOne is committed to delivering the most innovative and proven technology solutions in the data center industry. By utilizing robust technology, CyrusOne provides flexible, scalable, high-availability – and sustainable – solutions to hyperscale, enterprise, and government service providers and partners.

Culture of Excellence

As customers entrust CyrusOne to be an integral part of their IT infrastructure, we maintain standards at our company that reflect positively on our customer’s company, employees, and the community which we all share. Our company culture fosters an environment of engagement, honesty, respect, and growth. We are founded on integrity – trust, transparency, and accountability are core to who we hire and the teams that serve our clients. Our team culture sets us apart from others and is key to customer satisfaction and company success.

Transparent Communication

At CyrusOne, we are committed to providing accurate and timely communication at every level. Whether in the shipping and receiving function, invoicing, account management, or security, all customers and partners should expect clear and concise communications at all times. CyrusOne is collaborative, striving to communicate and work with our clients to co-create the right solutions to meet specific needs.

CyrusOne Customer Portal

What is it?

With our commitment to customer support in mind, CyrusOne has deployed a unique and easy-to-use customer service portal. The portal provides a convenient way for customers to interact with CyrusOne to request on-site services, control physical access, and gather critical data on their environment using a secure web platform. Authorized portal users can navigate to https://portal.cyrusone.com/ to access the CyrusOne customer portal.

What are the benefits?

The Customer Portal…

Is device agnostic and can be accessed from any computer, tablet, or smartphone
Has advanced ticketing functionality which improves ticket responses times
Allows customers to sign up for email and/or SMS text notifications that alert them about incidents and change communications in real time
Provides control access for both permanent badges and visitor access management
Can be used to download compliance documents and customer support guides from any location
Provides physical access management capabilities for electronic badge holders
Allows users to submit order requests for items such as power whips, x-connects, cabinets/racks, cages, and more
Login uses an Identity Provider for dual-authentication for ultimate security and peace of mind

Phone

Global Service Desk: (24/7/365) – United States
US (Direct): 469-289-2197
US: 1-866-297-8766
Managed Services: 1-888-HOST981 (1-888-467-8981)

Global Service Desk: (24/7/365) – International
DE: +49 (69) 5899 6610
FR: +33 (1) 8919 5987
IE: +353 (1) 264 8844
NL: +31 (20) 899 0895
UK: +44 (20) 4519 9400

Need to Contact Customer Support?

For questions regarding Account Management: Accountmanagement@cyrusone.com
For inquiries about Billing & Invoicing: Invoicing@cyrusone.com
To get in touch with the Global Service Desk: CustomerService@cyrusone.com or call 855-564-3198, option 2