Customer Support

CyrusOne Customer Commitment

Excellent Service
CyrusOne is committed to delivering 100% satisfaction 100% of the time. As part of that service commitment, CyrusOne employees receive extensive and ongoing training.

Service and Satisfaction
CyrusOne’s pledge is to provide all customers with exceptional service that builds superior satisfaction and long-lasting relationships.

Technology
CyrusOne is committed to delivering the most innovative and proven technology in the data center industry. By providing robust technology solutions, CyrusOne is best equipped to provide comprehensive solutions to our customers and partners.

Culture
CyrusOne committed to creating an environment our customers can be proud to call their own. In turn, since customers have entrusted CyrusOne to be an integral part of their IT infrastructure, we will maintain standards at our company which reflect positively on our customer’s company, employees, and community which we all share.

Communication
CyrusOne is committed to providing accurate and timely communication at every level. Whether in the shipping and receiving function, invoicing, account management or security, all customers and partners should expect clear and concise communications at all times.

To this end, CyrusOne has deployed a unique and easy to use customer service portal served through personalized URLs for each account.

 

Contact Customer Service

Account Management: moc.e1511428225nosur1511428225yc@tn1511428225emega1511428225namtn1511428225uoccA1511428225
Billing & Invoicing: moc.e1511428225nosur1511428225yc@gn1511428225iciov1511428225nI1511428225
Global Service Desk: moc.e1511428225nosur1511428225yc@ec1511428225ivreS1511428225remot1511428225suC1511428225 Or call 855-564-3198, option 2

 

About the Customer Portal

The CyrusOne online customer portal provides a convenient and easy way for customers to interact with CyrusOne and gather information on their environment, and empower customers to manage their data center footprint with full functionality in a secure environment.

 

Customer Portal Benefits

  • Device agnostic with accessibility from any computer, tablet or smart phone
  • Advanced ticketing functionality, improving ticket response times
  • Subscribe to notifications through email and/or SMS text notifications for incident and change communications
  • Control access for both permanent badges and visitor access management
  • Download compliance documents and customer support guides
  • Physical access management of electronic badge holders
  • Submit order requests (power whips, x-connects, cabinets/racks, cages, etc.)
  • Duo-security to complete authentication for ultimate security and peace-of-mind